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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. Information for Medicare beneficiaries is only available on the medicare.gov website.
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Last Modified: 8/6/2018 Location: FL, PR, USVI Business: Part A

Forgot password FAQ

Q. I have already registered in EIDM (enterprise identity management system), but I have forgotten my password, who should I contact to have it reset?
A: There is a password reset functionality built into EIDM. It can be found by accessing the “Forgot Password?” link at https://portal.cms.gov/wps/portal/unauthportal/home/ external link . If this does not work (because you have not answered the authentication questions, or because your account has been inactive for more than six months), then you should contact the external user services (EUS) help desk.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
Email: EUSSupport@cgi.com
Website: https://eus.custhelp.com/ external link
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First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.