Last Modified: 12/7/2017 Location: FL, PR, USVI Business: Part A, Part B
Access ‘Live Chat’ through SPOT
Q: How do I access ‘Live Chat’ through SPOT and what issues will that help me resolve?
A. Through Live Chat, First Coast representatives are available 10 a.m. to 2 p.m., Monday through Friday, to help users locate resources on SPOT as well as the First Coast provider website.
To access Live Chat, click on the ‘Chat’ button on the lower right corner of your screen. You may also click on the dialogue icon located at the top right of your screen next to the ‘Help’ link.
SPOT representatives may assist with questions such as:
• Creating additional SPOT profiles
• Locating SPOT information on the First Coast provider site
Due to Medicare data security restrictions, First Coast representatives will not have access to claims or provider records in SPOT and will not be able to answer specific claim or Medicare beneficiary questions.
Any issues requiring specific account details will be referred to the SPOT help desk.
Please do not enter personal or protected health information (PHI) in the Live Chat dialogue box. PHI includes beneficiaries’ name, their Medicare number (HIC) or Social Security number, or secondary insurance information. If you have any questions related to PHI, please review the Centers for Medicare & Medicaid Services HIPAA Basics for Providers guide.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.