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Last Modified: 3/1/2018 Location: FL, PR, USVI Business: Part A, Part B

SPOT error message after login FAQ

Q: I just received confirmation of my account request, why can’t I log in to SPOT?
A: To use the SPOT, you must complete both parts of the new user registration process through the Enterprise Identity Management (EIDM) website. If you have your EIDM account and attempt to log on to SPOT before your application access request has been approved (i.e., no request submitted, request in pending status, or request in denied status), a permission error message will be returned:
Error message
If you have an EIDM account and have submitted your SPOT access request, you will receive an email once your request has been approved or denied. However, if you are unsure of the status of your SPOT access request, you may contact the SPOT Help Desk (855-416-4199 or email: Please make sure to include your EIDM account User ID and request confirmation number.

Step one: Create your EIDM account

The first step of the process is to create your EIDM account, which will contain your personal information (e.g., name, home address, email address, date of birth). However, having an EIDM account by itself does not automatically grant access to the SPOT application.

Step two: Request access to SPOT

The second step of the process is to request access to the SPOT application, which will establish your billing provider profile (e.g., business name and address, NPI, PTAN, TIN, line of business). However, your access request must be approved before you may log on to SPOT for the first time. Approval may take up to seven business days.

Clear your internet browser’s cache between logins

If you have acquired an EIDM account and have approved access to the SPOT, you may encounter the permission error message if you have not cleared your internet browser’s cache between logins to either the EIDM or SPOT websites.
To avoid this error in the future, please make sure to clear your internet browser’s cache at the end of every visit to the EIDM website or the SPOT website. When you wish to access the website again, make sure to open a new internet browser window to log in. If you require additional assistance, please call 855-416-4199 or send an email to
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First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.