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Last Modified: 10/15/2018 Location: FL, PR, USVI Business: Part A, Part B

New Medicare cards

Instantly find an MBI

Use the MBI lookup – available exclusively for SPOT users
Not a SPOT user? Register today
The Medicare Access and CHIP Reauthorization Act (MACRA) of 2015, requires the Centers for Medicare & Medicaid Services (CMS) to remove Social Security numbers (SSNs) from all Medicare cards by April 2019. A new Medicare Beneficiary Identifier (MBI) will replace the SSN-based Health Insurance Claim Number (HICN) on the new Medicare cards for Medicare transactions like billing, eligibility status, and claim status.
New Medicare cards are being mailed through April 2019. The following resources are available to prepare you for this change:

How to locate an MBI

New MBI Get It, Use It external pdf file – MLN Matters SE 18006
Looking for an MBI? Use the MBI lookup on SPOT – click here to register

General information and News

New Medicare cards information page external link – View this webpage on CMS.gov to find details on the new Medicare cards. Includes links to various resources including:

FAQs and tips

Transition to New Medicare Numbers and Cards external pdf file – View this MLN fact sheet for FAQs on the new Medicare card transition. Includes mailing strategy information external pdf file and understanding the new MBI format external pdf file
New Medicare card: MBI changes – View scenarios on when to use an old or new MBI if one changes.

Educational resources

New Medicare cards are coming: Will you be ready? – View First Coast Service Options’ webcast regarding the transition to new Medicare cards
Outreach & education external link – Locate training and informational products on CMS.gov

Resources to offer beneficiaries

https://www.medicare.gov/NewCard/ external link - Allows beneficiaries to get notified when their card is in the mail and check the status of mailings
For beneficiaries who did not receive their card after mailings in their area is complete:
Print and give them the “Still Waiting for Your New Card?” handout (in English external pdf file or Spanish external pdf file).
Or tell them to call 1-800-Medicare (1-800-633-4227). There might be something that needs to be corrected, such as updating their mailing address.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.