skip to content
Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
Select which best describes you:
Select your location:
Select your line of business:
This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
Join eNews       En Español
Text Size:
YouTube LinkedIn Email Print
Send a link to this page
[Multiple email adresses must be separated by a semicolon.]
Last Modified: 11/10/2022 Location: FL, PR, USVI Business: Part A, Part B

How to create a new First Coast University training account

Welcome to First Coast University, your gateway to Medicare knowledge. Effective January 1, 2019, First Coast University has an improved design and offers more sophisticated capabilities, helping to improve your Medicare learning experience.
A free First Coast University account is required to register for live events or to participate in on-demand training. If you do not yet have an account, you can request an account using the links below.
Once your account request has been approved, you can access the system and register for training.
In order to prevent duplicate accounts from registration, new account requests may take up to 2 business days to be approved. You will receive an email once your account is approved.
New Part A Users – Register for an account external link
New Part B Users – Register for an account external link
First Coast University account request
Enter the required account details and click Submit.
Fields marked with an asterisk (*) are mandatory
Email Format: Select HTML to ensure email links are active

Login Issue

If you experience a login issue, such as an incorrect URL, you may be taken to the page shown below. Selecting Medicare Provider Learning (providers) or GuideWell Source Learning (GuideWell family employees) will take you to the Sign In page.
Select Remember my selection
Select Medicare Provider Learning

Incorrect URL landing
Customer Support

If you need additional help, please contact your learning administrator at


The first time you access the Sign In page, you will be prompted to enter the username and password that have been assigned to you.
Note: Your first login attempt cannot be made from a mobile phone. You also cannot log in from a mobile phone if you are required to reset your password or if you have not yet configured answers to your security questions.
page
1. Navigate to the login page by clicking the URL link in the email.
2. Enter your Username and Password.
3. One of the following occurs:
If you have not specified security questions and answers for password recovery, the Personal Security Questions page appears. It is recommended that you specify these questions and answers so you can reset your password from the login page if you forget it.
Otherwise, your home page appears.
You can change your password after you have successfully logged on to the system. If you forget your password, click the
Forgot your password? link on the logon page.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.