Last Modified: 5/6/2019
Location: FL, PR, USVI
Business: Part A, Part B
Are you hesitant to sign up for electronic remittance advice (ERA)?
Through recent polling and feedback, First Coast Service Options Inc. (First Coast) has found out that you may be uncertain about changing from receiving standard paper remittances (SPR) to receiving ERA. What you may not know is that there are solutions to your concerns. First Coast would like to provide you with suggestions for addressing the concerns we have received regarding this change.
Concern #1 -- “I need the SPR to send to the supplemental insurer. I cannot send ERA to the supplemental insurer.”
Using the available free software for ERA, print as many copies as you need, whenever you need them. If you have a SPOT account, you may access the ERA
, print it, and send to the supplemental insurer.
Concern #2 -- “What if I am not able to access the electronic remit? For example, what if my phone line goes dead?”
Suggestion -- Set up an electronic folder for the ERA. Once you download the ERA and print it with the free software, save the file to the folder that you have created so you may go back to access it at any time.
Concern #3 -- “How can I access ERA if my electricity goes out?”
Suggestion -- Set up a hard copy folder. You can print the ERA using the free software and file it by date.
Concern #4 -- “What if my vendor doesn’t offer remit software, or, if they do offer the software, it costs too much?”
Suggestion -- Medicare provides software for you at no cost. The links for the free software are provided at the end of this article.
Concern #5 -- “Computers are not reliable. What if I have computer problems?”
Suggestion -- Download the free software to allow multiple staff members to access the ERA. MREP can be setup on a network server; therefore the software can be accessed by multiple client machines.
The concerns First Coast has received regarding ERA are easily addressed with simple solutions. Using the above suggestions, transform the processes to best meet your office’s needs.
First Coast is certain that your office would benefit from receiving ERA. Additionally, when you go from receiving SPR to ERA, you would get both (SPR and ERA) for a period of time so that you can confirm that your retrieval and printing of the ERA is working properly.
The free software mentioned above is provided by the Centers for Medicare & Medicaid Services (CMS) so that you can download, view, and print duplicate copies of Part A or B electronic remittances whenever you wish. If you currently submit your claims electronically and are not set up for electronic remittance, please complete the Electronic Data Interchange (EDI) Enrollment form
prior to downloading the free software.
How do you get the free software?
Don’t let doubts prevent your office from moving forward. Sign up for ERA today.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.