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Last Modified: 1/20/2021 Location: FL, PR, USVI Business: Part A, Part B

The First Coast Fan Files: Michelle Flowers

Michelle Flowers, president of Oncology Managers of Florida
The person: Michelle Flowers, president of Oncology Managers of Florida in Gainesville, Fla.
The company: Oncology Managers of Florida is a state not-for-profit organization comprised of community based (some hospital-based outpatient practices) oncology staff. Its focus is education and working with carriers on policies that affect patient access to care.
The work: Assisting provider practices with issues related to claims processing, and understanding and interpreting local coverage determinations
Her toolbox: web tools let her keep abreast of any changes to policy, coding, reimbursements, and more. Michelle uses almost every tool at some point during the week.
Why she loves the tools: Michelle has access to current information and uses web tools daily, saying each one is very beneficial to her responsibilities. She says gives her the most recent information that she can then share with her membership.
The message to not-yet-fans: “The information you have access to will make your job much easier by helping you stay compliant with regulations, which helps reduce processing times and saves valuable staff time. The more knowledge, the better!”
The shoutout: “I have been working with First Coast Service Options for more than 25 years. The relationship has always been one of mutual respect and understanding for both our positions and that has led to continued access to the care our patients require.”
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.