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Provider enrollment assistance in response to COVID-19
Last Modified: 12/9/2020
Location: FL, PR, USVI
Business: Part A, Part B
Hotline
First Coast Service Options (First Coast) has established a hotline at 1-855-247-8428 to help healthcare providers in Florida, Puerto Rico, and the U.S. Virgin Islands that have been impacted by COVID-19. The hotline representatives are available 8:30 a.m.-4 p.m. ET to assist you with initiating temporary Medicare billing privileges and address any questions you may have regarding provider enrollment flexibilities afforded by the COVID-19 waivers. This is part of the agency’s ongoing efforts to provide immediate relief to our impacted providers and beneficiaries.
If you’re calling to initiate temporary billing privileges, you will receive the approval or rejection decision during the call, followed by a decision letter. Please ensure you have all necessary information available at the time of the call.
• Social Security number (SSN)
• First/Last Name/Middle Initial
• Date of birth (DOB)
• Type 1 national provider identifier (NPI)
• State where you are physically located and providing services
• Specialty
• Medical school and graduation date
• State license information
• Correspondence address
• Organization provider transaction access number (PTAN) where the provider will be reassigning benefits or:
• Organization legal business name
• Organization tax identification (ID) number
• Organization NPI
• SSN
• First/Last Name/Middle Initial
• DOB
• Type 1 NPI
• State where you are physically located and providing services
• Medical school and graduation date
• State license information
• Correspondence Address
• Organization PTAN where the PA will be establishing employment or:
• Organization legal business name
• Organization tax ID Number
• Organization NPI
• SSN
• First/Last Name/Middle Initial
• DOB
• Type 1 NPI
• State where you are physically located and providing services
• Specialty
• Medical school and graduation date
• State license information
• Correspondence address
• Practice location and special payments address
• Electronic funds transfer (EFT) information
• Tax ID number
• Legal business name
• Type 2 NPI
• State where you are physically located and providing the services
• Correspondence address
• Practice location and special payments address
• Owner and managing employee
• EFT information
For a period of 90 days, First Coast has implemented provider enrollment relief for providers in Florida, Puerto Rico, and the U.S. Virgin Islands. During this period, we will:
• Refrain from mailing any revalidation letters, including subsequent revalidation letters (e.g., payment hold and deactivation letters due to non-response to revalidation or revalidation development).
• Refrain from placing providers/suppliers on payment hold and deactivating providers/suppliers who fail to respond to a revalidation request.
• Continue to order site visits; however, the national site visit contractor will continue to perform observational or drive by site visits only.
• Continue to require that all changes, temporary or otherwise, be submitted via the appropriate CMS-855 application.
First Coast will communicate any changes to the provisions and waivers currently in place so stay tuned to
eNews.
For additional assistance, visit our dedicated
coronavirus page.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.
