skip to content
Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
Select which best describes you:
Select your location:
Select your line of business:
This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit Medicare.gov or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
Join eNews       En Español
Text Size:
YouTube LinkedIn Email Print
Send a link to this page
[Multiple email adresses must be separated by a semicolon.]
Last Modified: 9/3/2021 Location: FL, PR, USVI Business: Part A, Part B

Provider enrollment assistance in response to COVID-19

Hotline
First Coast has established a hotline at 1-855-247-8428 to help healthcare providers in Florida, Puerto Rico, and the U.S. Virgin Islands that have been impacted by COVID-19. The hotline representatives are available 8:30 a.m.-4 p.m. ET to assist you with initiating temporary Medicare billing privileges and address any questions you may have regarding provider enrollment flexibilities afforded by the COVID-19 waivers. This is part of the agency’s ongoing efforts to provide immediate relief to our impacted providers and beneficiaries.
If you’re calling to initiate temporary billing privileges, you will receive the approval or rejection decision during the call, followed by a decision letter. Please ensure you have all necessary information available at the time of the call.
Group member
Social Security number (SSN)
First/Last Name/Middle Initial
Date of birth (DOB)
Type 1 NPI
State where you are physically located and providing services
Specialty
Medical school and graduation date
State license information
Correspondence address
Organization PTAN where the provider will be reassigning benefits or:
Organization legal business name
Organization tax identification (ID) number
Organization NPI
Physician assistant (PA)
SSN
First/Last Name/Middle Initial
DOB
Type 1 NPI
State where you are physically located and providing services
Medical school and graduation date
State license information
Correspondence Address
Organization PTAN where the PA will be establishing employment or:
Organization legal business name
Organization tax ID Number
Organization NPI
Sole proprietor
SSN
First/Last Name/Middle Initial
DOB
Type 1 NPI
State where you are physically located and providing services
Specialty
Medical school and graduation date
State license information
Correspondence address
Practice location and special payments address
Electronic funds transfer (EFT) information
Organization
Tax ID number
Legal business name
Type 2 NPI
State where you are physically located and providing the services
Correspondence address
Practice location and special payments address
Owner and managing employee
EFT information
Additional waivers
For a period of 90 days, First Coast has implemented provider enrollment relief for providers in Florida, Puerto Rico, and the U.S. Virgin Islands. During this period, we will:
Refrain from mailing any revalidation letters, including subsequent revalidation letters (e.g., payment hold and deactivation letters due to non-response to revalidation or revalidation development).
Refrain from placing providers/suppliers on payment hold and deactivating providers/suppliers who fail to respond to a revalidation request.
Continue to order site visits; however, the national site visit contractor will continue to perform observational or drive by site visits only.
Continue to require that all changes, temporary or otherwise, be submitted via the appropriate CMS-855 application.
First Coast will communicate any changes to the provisions and waivers currently in place so stay tuned to eNews.
For additional assistance, visit our dedicated coronavirus page.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.