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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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IVR touch-tone converter
The Interactive Voice Response (IVR) system is an interactive phone system that is used to obtain general information such as patient eligibility, claim status, and check information.

The First Coast Service Options IVR system requires you to either speak or enter information using the touch-tone keypad on your phone. This converter has been created to assist you with using the touch-tone method.

Item(s) to convert Input to convert
Please select item to convert
Patientís name (First six letters of last name and first initial) ,
(Medicare ID)
Touch-tone Data
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.