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Last Modified: 7/22/2022 Location: FL, PR, USVI Business: Part A, Part B

Announcing our expanded Provider Outreach & Education customer feedback program

First Coast values and appreciates the feedback you provide regarding the services we provide to you. We continue to make additions and improvements to our provider website and provider portal as a result of your surveys.
This week, we are pleased to announce additional ways you can reach us to provide feedback, this time relating directly to the educational materials and events from our Provider Outreach & Education department:
Our provider outreach website survey external link is for content and materials you find on our education page, including such areas as our event calendar and learning management system.
Our Video on Demand survey invites you to let us know how we are doing with our “click and play” content you find via on-demand video areas and YouTube. external link You can find the survey links in the description for each product video.
If you have recently listened to a prior event recording or taken an online self-paced course, we also now offer specific feedback opportunities for each of them. You will find an invitation to complete these at the end of the course descriptor for the recordings and self-paced courses.
Additionally, starting in April, you will notice a small change in the surveys that we provide to you following our live events. We appreciate the participation in those surveys, and look forward to continuing to receive your feedback on these educational events after they are conducted.
We look forward to hearing from you, and appreciate our ongoing opportunities to serve you as your MAC.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.