Claim reopening: Request types FAQ

Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.

To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:

Select which best describes you: Health Care Professional Person with Medicare

This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. Information for Medicare beneficiaries is only available on the medicare.gov website.

Home ► FAQs ► Answers ► Claim reopening: Request types FAQ

Last Modified: 6/21/2018 Location: FL, PR, USVI Business: Part B, Part A

Claim reopening: Request types FAQ

Q: What types of changes may I include in a claim reopening request? May I change more than one field on each line item? Can I add or remove line items?

A: Part A providers may use SPOT to submit a request for clerical corrections to eligible line items in your Part A claim. Providers must submit any accompanying documentation along with the CMS-1450 (UB-04) form pdf file

Part B providers may conduct a clerical claim reopening through the SPOT with the ability to make corrections to the following fields:

• Date of Service (DOS)

• Diagnosis Code (primary)

• Procedure Code

• Modifier

• Units Billed

• Only one claim reopening request type may be selected for each eligible line item, and the type of request is determined by the primary field to be corrected.

• Some types of requests may allow the editing of more than one field (i.e., primary and secondary fields). However, the primary field is based upon the request type selected, and the primary field is always a required field.

• Some modifiers and procedure codes are ineligible for clerical claim reopening through SPOT.

Claim Reopening: Request types and tips

Claim reopening request type	Primary field(s) (Required)	Secondary field (Optional)	Comments
Edit DOS From	DOS From	N/A	DOS From date may not be later than DOS To date.
Edit DOS To	DOS To	N/A	DOS To date may not be earlier than DOS From date
Edit DOS Both	DOS From and DOS To	N/A	Both DOS fields must be changed
Edit diagnosis Code	Diagnosis code	N/A	The primary diagnosis code may be changed.
Edit procedure code	Procedure code	Billed amount	The replacement code must be one that may be used in a claim reopening request.
Add modifier	Modifier (first available field)	N/A	Only one modifier may be added, and it must be one that may be used for a reopening request.
Edit modifier	Modifier (any modifier field that contains a value)	N/A	Only one modifier may be replaced, and it must be one that may be used for a reopening request.
Delete modifier	Modifier (any modifier field that contains a value)	N/A	Only one modifier may be deleted.
Edit units billed	Units billed	DOS From, DOS To, Billed Amount	Anesthesia providers must use units and not minutes when adjusting units billed. The conversion factor is 1 unit = 15 minutes. For example, 75 minutes would be entered as 5 units (75/15=5 units).

Limitations to claim reopenings on the SPOT

• Multiple request types (e.g., Edit Procedure Code and Add Modifier) may not be utilized for the same eligible line item

• Line items may not be added or removed

• History corrections (e.g., updates to beneficiary information or status) may not be submitted

• Rendering provider’s NPI may not be changed

• Claim reopening requests submitted through the SPOT must be filed within one year of the receipt of the initial determination

• Multiple modifiers, procedure codes, or diagnosis codes may not be added through the SPOT

• Claim reopening requests without any changes may not be submitted through the SPOT

For step by step instructions, please refer to The SPOT: User Guide pdf file

Please use your browser's back button to return to the referring page.

First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.