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Last Modified: 7/1/2020 Location: FL, PR, USVI Business: Part A, Part B

Request access to SPOT FAQ

Q: I already have an Enterprise Identity Management (EIDM) account. How do I request access to SPOT as an end user?
A: After you have established your EIDM account, you may request access to the SPOT application as an end user. Remember, your organization’s designated approver must have already completed their required process and created your organization in EIDM before you can request access.
Note: If you require assistance during the application process, you may email or call 855-416-4199, option 1.
Follow the instructions below to complete your SPOT registration and gain access to the SPOT application through the EIDM portal.

Request access to SPOT

If you do not have an EIDM account, please view the complete registration instructions.

1. Login

Log into EIDM external link with the User ID and password created.

2. My Portal

Once you’ve logged in, click ‘Request/Add Apps

3. Locate ‘SPOT’ with the ‘Access Catalog’ page.

Type SPOT in the ‘Start typing to filter apps’ field

4. Click the ‘Request Access’ button at the bottom of the SPOT’s catalog entry.

5. Request New Application Access page

Review the ‘Application Description’ entry and make sure it reads ‘SPOT-First Coast Service Options internet portal (FCSO)’
Click on the drop-down menu next to ‘Select a Role.’ Select ‘FCSO Portal User.’ Note: Do not select any other role.
Note: If you select the incorrect role (i.e., FCSO Help Desk User), your application will be denied..

6. Review Identify Verification information

The next steps will involve verifying the information you entered earlier through information databases.
This process is known as Remote Identity Proofing (RIDP) external pdf file.
If you have established accounts through other EIDM hosted applications such as Provider Statistical and Reimbursement (PS&R) and PQRS, then you will not have to repeat RIDP.
Click ‘Next’

7. Review information about ‘Terms and Conditions

The Experian identity verification service is used by CMS to confirm your identity when you need to access a protected CMS Application.
If you have not previously been through CMS Enterprise Portal’s required identity verification, you may be prompted for RIDP when requesting access to SPOT.
You will be asked to provide a set of core credentials, which includes full name, current address, residential phone number, and Social Security number.
The Experian identity verification service will use your core credentials to locate your personal information in the Experian database and generate a set of questions.
Check ‘Terms and Conditions’ box to proceed.

8. Enter ‘Your Information’ in each of the blank spaces.

Full legal name
Social Security number
Date of birth
Current residential address
Personal phone number
You must use your full legal name. Refer to your driver’s license or financial account information.
Your surname and other information, such as date of birth, must match the information Experian has for you on file.
Do not use nicknames.
If you have a two-part name, enter the second part in the middle name field. (i.e., Mary Beth would have Mary in the first name field and Beth in the middle name field)
Enter your current residential address:
Address where you receive financial statements including credit cards and/or utilities
Address you most consistently use for billing purposes
Address associated with your credit report
If you have a recent change in address, you can try to ID proof with a prior address.
Click ‘Next’

9. Complete the ‘Verify Information’ questions.

Click on the radio button next to each correct answer
Click Next

10. If your information is verified…

Congratulations, you have completed the RIDP process.
Click Next and proceed to Step 13

11. If your information cannot be verified…

In the event your information cannot be verified through RIDP, you will be asked to contact Experian Verification Support Services.
You may return to this application once you have resolved the issue with the Experian database.

12. Contacting Experian

When you contact Experian Verification Support Services, please keep your ‘Review Reference Number’ close at hand. If Experian is able to resolve the information, return to Step 1 in this process by logging into your EIDM account and begin the process of requesting access to SPOT.
When you arrive at Step 8 again, the ‘Your Information’ box will include a checkbox to confirm that you have contacted Experian and they have resolved the issue with your individual information.
Once you enter your information, the CMS EIDM system will verify your contact with Experian.
If Experian successfully verified your identity, you will be able to complete your request for SPOT.
Experian is unable to verify your identity, contact the SPOT help desk and request to be manually verified.

13. Find Your Organization

the screen, type in the Legal Business Name of your organization and select the State/Territory. Then, click the Search button. Find your organization in the drop-down menu.
If your organization is not found, it has not been created by an approver yet. Your organization must have a designated approver who has created your organization in EIDM.
your Reason for Request, which can be something like “access to Medicare data.”
Next, review your information, and click Submit

14. Request Submitted

The final screen will confirm that your EIDM request has been submitted. You will receive an email confirmation once your request has been approved by your approver. Then, you may log in to SPOT.
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.