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Last Modified: 7/1/2020 Location: FL, PR, USVI Business: Part A, Part B

EIDM: Account sharing forbidden FAQ

Q: Can multiple users from the same organization use one EIDM account? If an employee leaves the organization, can another employee use the EIDM account?
A: No -- EIDM accounts may not be shared -- even among members of the same organization. Each Enterprise Identity Management (EIDM) account has a unique User ID and Password, and each User ID is associated with a specific individual’s Social Security Number (SSN) and personal information (e.g., home address, telephone number, challenge questions/answers).
Note: Only the last five digits of the individual’s SSN will be visible to EIDM and SPOT support staff.

Each individual requiring access must register separately

If multiple individuals from the same organization require access to SPOT, each must create their own EIDM account and request access to the SPOT. View the full registration instructions here:

Penalties for EIDM account sharing

If an EIDM account holder shares his or her account with anyone -- including someone from the same organization -- the security violation will be reported to Centers for Medicare & Medicaid Services (CMS), and the EIDM account will be temporarily disabled or permanently archived.
Note: Although users may share their EIDM User ID with the SPOT Help Desk, passwords should never be shared.

Terminated employees: Remove access to ‘SPOT’ required

If an EIDM account holder employed by your organization resigns or is terminated, his or her EIDM account may remain intact; however, the access to SPOT should be removed by either the account holder or the SPOT Help Desk (

My Access: Remove Role

1. Navigate to CMS’ EIDM portal: external link
2. Enter EIDM account User ID and Password, choose your multifactor authentication (MFA) device from the dropdown.
3. If you selected Text Message (SMS), Interactive Voice Response (IVR) or email, click the Send MFA Code button
4. Once you have obtained your code, enter it in the Enter security code field
5. Click the check box to agree to the Terms and Conditions
6. Click the Login button
7. Select My Access from the My Portal menu under your name
My Portal
8. The My Access page will appear.
9. Click Remove Role
My Access
10. The Request to Remove page will appear:
Remove role
11. Click the Remove link in the Remove a Role column
12. The Request for Confirmation message box will appear:
Remove role confirmation box
13. Click the OK button to confirm
14. The Request to Remove Confirmation page will appear:
Role removed successfully
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