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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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Last Modified: 6/23/2020 Location: FL, PR, USVI Business: Part A

I have access but I am not on pick list FAQ

Q. I have access to the provider statistical and reimbursement report (PS&R) system, but I don’t see my provider number(s) on the pick list, who should I contact?
A: If you are associated to multiple cost reporting organizations in the enterprise identity management system (EIDM), and you are not being offered the option to choose among them upon logging into PS&R, or are not seeing everything you expect on the user organization selection screen immediately after login, contact the external user services (EUS) help desk.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
Website: external link
If you are referring to missing subunit providers or are unable to select your subunit providers on the select provider(s) screen at the beginning of a summary or detail report request, contact your designated Medicare administrative contractor (MAC) at
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First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.