Last Modified: 6/23/2020
Location: FL, PR, USVI
Business: Part A
Q. I have access to the provider statistical and reimbursement report (PS&R) system, but I don’t see my provider number(s) on the pick list, who should I contact?
A: If you are associated to multiple cost reporting organizations in the enterprise identity management system (EIDM), and you are not being offered the option to choose among them upon logging into PS&R, or are not seeing everything you expect on the user organization selection screen immediately after login, contact the external user services (EUS) help desk.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
If you are referring to missing subunit providers or are unable to select your subunit providers on the select provider(s) screen at the beginning of a summary or detail report request, contact your designated Medicare administrative contractor (MAC) at JNPSRRequest@fcso.com
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