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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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Last Modified: 6/25/2020 Location: FL, PR, USVI Business: Part A

EIDM help desk FAQ

Q. Why does the EIDM (enterprise identity management system) help desk always tell me to contact the Medicare administrative contractor (MAC)?
A: In many cases, the external user support (EUS) help desk has eliminated the common EIDM-related reasons for your issue. A variety of issues are also outside the purview of the EUS help desk; the next available resource for resolving your issue is the MAC. Please email Melody Smith at only if you have problems registering for the Provider Statistical & Reimbursement. (PS&R) system.
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First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.