Last Modified: 6/25/2020
Location: FL, PR, USVI
Business: Part A
Q. What are the responsibilities of the EIDM help desk?
A: The external user services (EUS) help desk is responsible for assisting with anything and everything related to EIDM (enterprise identity management system) -- your account/profile and your access rights.
Any issue encountered prior to reaching the provider statistical & reimbursement report (PS&R) home screen should be directed to the EUS help desk.
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
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First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.