Last Modified: 4/21/2020
Location: FL, PR, USVI
Business: Part A
Q: What should I do if my organization is not shown in the pick list during the EIDM (enterprise identity management system) registration process?
A: Until an organization is established by the security official, it does not exist in EIDM. If you are registering as a user group administrator or end user, and cannot find the organization you are looking for, you should contact your security official to verify that they have completed the registration of the organization.
If you verify that the organization has been created, and still cannot find it during registration, consider broadening your search criteria (enter just the Tax Identification Number (TIN) and state, or only enter part of the name). If you still cannot find your organization, contact external user services (EUS).
The EUS help desk contact information:
Toll-Free Telephone: 1-866-484-8049 (Monday-Friday, 7:00 a.m.-7:00 p.m. eastern time [ET])
TTY/TDD: 1-866-523-4759 (Monday-Friday, 7:00 a.m.-7:00 p.m. ET)
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First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.