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Last Modified: 3/22/2019 Location: FL, PR, USVI Business: Part A, Part B

SPOT access issues for registered users

Q. I have a SPOT account, why am I getting an error message when logging in?
If you have previously had access to SPOT, and can no longer log in, your role may have been removed due to inactivity. The Centers for Medicare & Medicaid Services' (CMS) data security standards require SPOT users to log in to the application at least every 30 days to maintain access. If you fail to log in you will lose account access.
If your SPOT access was removed due to inactivity, you may receive the following error messages when trying to log in: “Access denied. You are not authorized to access this page” or “Malformed Assertion sent to Netscaler; please contact your administrator.” This means you do not have access to SPOT and must request access again.
If you have received the message below and you have requested SPOT access for the first time and have not previously had an account, it means that your SPOT access request has not yet been approved. New users will need to wait until their accounts are approved to log in.
Follow these steps to regain access:

Related screenshots

1. Navigate to the Secure Provider Online Tool (SPOT):

You will arrive on the EIDM portal’s homepage.
EIDM home

2. Enter your EIDM (SPOT) account user ID, password, and choose your MFA device

If you are not able to recall your user ID, click on the ‘Forgot User ID’ or ‘Password’ link below the ‘Login’ button.
You will be asked a series of questions based on the information you provided when you opened your account. Once you have completed the questions, your user ID or password will be emailed to you.
From the drop-down list, select the type of MFA device you registered with.
Options are:
Phone/Tablet/PC/Laptop (for Symantec VIP users)
Text message – Short Message Service (SMS)
Interactive Voice Response (IVR)
One-time Security Code (provided through the EIDM help desk)
EIDM login

3. Click Send MFA Code and enter security code once you receive it

Once you receive your MFA passcode, enter it into the security field.
Check the box to agree to the Terms and Conditions.
Click the Login button.

4. My Portal

Click Request/Add Apps

5. Type “SPOT” in the search field next to ‘Access Catalog’.

Click in the window ‘Start typing to filter apps…
Click on the ‘Show All’ button next to the search field.
IDM Application Access catalog

6. Click the ‘Request Access’ button.

Click ‘Request Access’ then click at the bottom of the SPOT’s catalog entry.
If you need assistance during the process, the SPOT Help Desk contact information appears above the ‘Request Access’ button.
arch for SPOT in Access Catalog

7. Select ‘FCSO Portal User’ from the ‘Select a Role’ drop-down menu.

The SPOT will automatically be listed in the Application Description drop-down menu; however, you must select the proper role.
Do not select any other role.

Note: If you select the incorrect role (i.e., FCSO Help Desk User), your application will be denied, and you will need to begin the registration process from Step 1.

Select role

8. Complete the ‘Request New Application Access’ form.

The Name subsection of the application will be prepopulated with your full name and the last four digits of your SSN.
Note: The only editable fields in the Name subsection will be the Title drop-down menu and the Professional Credentials field.
Please enter your organization’s name and address in the Business Contact Information subsection
Note: If your organization’s address is located outside of First Coast’s jurisdiction (i.e., Florida, Puerto Rico, or the U.S. Virgin Islands) and you represent a provider within First Coast’s jurisdiction, you must use the provider’s business address. However, you may list your organization’s number in the Office Phone Number field.
Please enter your organization’s telephone number and your office number in the Phone subsection
Click the Next button to review your information before submission on the next screen.
Access form

9. After you review and submit, you will receive confirmation.

• After you click the submit button on the previous page, the ‘Request New Application Access Acknowledgement’ page will appear.
• Make note of your tracking number, and click the OK button.

10. Email confirmation

You will receive a confirmation email also containing the information provided on the acknowledgement page.
onfirmation email

11. The authentication and approval process may take between five and seven days to complete.

If approved, you will receive an email similar to the one shown.
Note: If your request has been denied, you will receive an email outlining the reasons for the rejection. You will need to submit a new access request application with the corrected information.
pproval email

12. Once you receive SPOT approval confirmation, you may log in to SPOT.

Log in to SPOT
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