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Last Modified: 6/10/2020 Location: FL, PR, USVI Business: Part A, Part B

SPOT access issues for registered users

Q. I have a SPOT account, why am I getting an error message when logging in?
If you have previously had access to SPOT, and can no longer log in, your role may have been removed because your account surpassed 30 days of inactivity.
If your SPOT access was removed, you may receive the following error messages when trying to log in: “Malformed Assertion sent to Netscaler; please contact your administrator” or “Access denied. You are not authorized to access this page.” This means you do not have access to SPOT and must request access again.
Note: The Centers for Medicare & Medicaid Services' (CMS) data security standards require SPOT users to log in to the application at least once every 30 days to maintain access. If you fail to log in, you will lose account access.

Request access again

Please view the following steps to regain access:

Navigation examples
tle: EIDM home - Description: EIDM home
2. From the ‘My Portal’ page click ‘Request/Add Apps
tle: my portal - request apps - Description: My portal - request apps
3. Locate ‘SPOT’ with the ‘Access Catalog’ page.
Type SPOT in the ‘Start typing to filter apps’ field
itle: locate SPOT - Description: locate SPOT
4. Click the ‘Request Access’ button at the bottom of the SPOT’s catalog entry.
tle: FCSO tile - Description: FCSO tile
5. Click on the drop-down menu next to ‘Select a Role.’ Select ‘FCSO – SPOT End User’
If you wish to be an approver or backup approver, please view the following document on how to proceed:
Note: Do not select ‘FCSO Help Desk User’
6. Find your organization
Type in the Legal Business Name of your organization, select the State/Territory and click the Search button.
Find your organization in the drop-down menu.
Add your Reason for Request, for example: “access to Medicare data.”
Click Next, review your information, and click Submit
Note: If your organization does not exist, the organization must complete the new organization form and designate an approver by following these instructions. If your organization already received approval of its form, then your approver must follow their instructions (Step 2) to set up your organization in EIDM.
To check the status of your new organization form, call the SPOT Help Desk at 855-416-4199 option 2
itle: find your organization - Description: Find your organization
7. Request Submitted
The final screen will confirm that your EIDM request has been submitted. You will receive an email confirmation once your request has approved by your approver.
itle: request submitted - Description: Request submitted
8. Should you need further assistance, please contact the SPOT Help Desk
The SPOT Help Desk is available via email or telephone (Monday-Friday, 8 a.m.-5 p.m. ET)
855-416-4199 (press 1 for general assistance; press 2 for enrollment)

I just requested access and still cannot log in

If you have received the following error message: “Malformed Assertion sent to Netscaler; please contact your administrator” and you have requested SPOT access, it means that your SPOT access request has not yet been approved by your organization’s designated approver. End users will need to wait until their accounts are approved to log in.
If you have submitted an end user request, please contact your organization’s approver for status.
If you are an approver or back up approver who submitted a request, please allow five to seven business days for processing. For assistance, please contact the SPOT Help Desk at 855-416-4199:
For status of a pending request within EIDM, press option 1
For status of a new organization form, press option 2
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.