Last Modified: 5/3/2020
Location: FL, PR, USVI
Business: Part A, Part B
Q: What happens if my identity cannot be verified during the online RIDP process?
A: If Experian cannot identity proof you online, you will be asked to contact either the Experian Verification Support Services Help Desk or the SPOT Help Desk, depending on the reason you failed Remote Identity Proofing (RIDP). The system will provide you with contact information and a reference number to track your case.
The Experian Help Desk cannot assist you if you do not have the reference number. If you are asked to contact the SPOT Help Desk
, you will be given a response code to help the SPOT Help Desk perform the manual identity proofing process with you.
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