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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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Last Modified: 5/3/2020 Location: FL, PR, USVI Business: Part A, Part B

RIDP unsuccessful online verification FAQ

Q: What happens if my identity cannot be verified during the online RIDP process?
A: If Experian cannot identity proof you online, you will be asked to contact either the Experian Verification Support Services Help Desk or the SPOT Help Desk, depending on the reason you failed Remote Identity Proofing (RIDP). The system will provide you with contact information and a reference number to track your case.
The Experian Help Desk cannot assist you if you do not have the reference number. If you are asked to contact the SPOT Help Desk, you will be given a response code to help the SPOT Help Desk perform the manual identity proofing process with you.
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First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.