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Last Modified: 6/15/2017 Location: FL, PR, USVI Business: Part A, Part B

Accessing remittances via SPOT FAQ

Q: How do I find remittance advice information on SPOT?
A:  Part A and Part B SPOT users may access remittance advice (RA) information with a check or electronic funds transfer (EFT) number. This information is available through links within the ‘Payment Data’ tab at the top of the SPOT homepage or window at the center of the home page.

Find remittances from the ‘Payment Data’ tab

Instructions
Related screenshots

1. From the SPOT Home Page:

To view a remittance advice within SPOT, click on the ‘Payment Data’ tab at the top of the home page.
Select ‘Request Remittance Advice’ under the drop-down menu.
You may also select ‘Request Remittance Advice’ from the ‘Payment Data’ window at the bottom of the home page.
Select the ‘Request Remittance Advice’ tab.
SPOT Home Page

2. Enter Check/EFT number

Enter the respective check number or EFT number below ‘Check/EFT Number.’ Click on the ‘Request Remit’ button.
To check on the status of previously submitted remittance requests, select the ‘Click here’ link below the ‘Request Remit’ button.
Request remittance advice form

3. Processing your remittance request

Each request may take up to two hours to process.
Once you click ‘Request Remit’ you will be taken to a status page showing each of the RA requests you have submitted.
Remittance Advice Request Status

4. Accessing your request Remittance Advice.

Once your request has been completed, come back to the remittance advice request status window. Under the ‘Status’ row, click on the link ‘Completed.’
RA Request Complete

5. Your requested remittance advice will appear.

The remittance advice you requested will appear in a second window.
You can save the remittance as a downloadable Adobe Acrobat® document (.pdf) or print the document.
Use the ‘print’ or ‘save as’ buttons within your browser to save or print the remittance advice.
Sample remittance advice

6. Access the ‘Request Remittance Advice’ form from ‘Claim Details

You will also find a link to the ‘Request Remittance Advice’ in the ‘Claim Details’ window. If you query the status on a claim, ‘Claim Details’ appear once you click on your link to the DCN (Part A) or the ICN (Part B) tied to your claim.
By clicking on the link next to ‘Remittance Number’ within ‘Claim Details’ you will be brought to the ‘Request Remittance’ form.

7. Access the remittance request form from ‘Payment Details.’

Also, in reviewing the status of a payment, you will find links to the ‘Request Remittance Advice’ form within the ‘Payment Details’ window.
There is also a link to the form next to the ‘Remittance Reload Request’ under payment details.
Remittance Advice - Date Range Results
Note: If you require assistance during the application process, you may email FCSOSpotHelp@fcso.com or call 855-416-4199.
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First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.