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Last Modified: 6/7/2019 Location: FL, PR, USVI Business: Part A, Part B

How to log in to SPOT FAQ

Q: How do I log in to the Secure Provider Online Tool (SPOT)?
A: After you have completed the SPOT registration process you may log in to SPOT.
NOTE: You must log in to SPOT at least once every 30 days to retain access. If you do not, your account will face termination and you will have to request access again.
Reminder: The registration instructions slightly vary depending on your chosen role. Review registration instructions and role descriptions here.
After all parts of the registration process are complete, view the following steps to log in to SPOT:

Instructions
Related screenshots

1. Navigate to the Secure Provider Online Tool (SPOT): thespot.fcso.com

You will arrive on the EIDM (Enterprise Identity Mangement) portal’s home page.
EIDM home

2. Enter your SPOT account user ID, password. and choose your MFA device

If you are not able to recall your SPOT user ID, click on the ‘Forgot User ID’ or ‘Password’ link below the ‘Login’ button.
You will be asked a series of questions based on the information you provided when you opened your SPOT account. Once you have completed the questions, your user ID or password will be emailed to you.
From the drop-down list, select the type of MFA (multifactor authentication) device you registered with.
Options are:
Phone/Tablet/PC/Laptop (for Symantec VIP users)
Text message – Short Message Service (SMS)
Interactive Voice Response (IVR)
Email
One-time Security Code (provided through the EIDM help desk)
EIDM login

3. Click Send MFA Code and enter security code once you receive it

Once you receive your MFA passcode, enter it into the security field.
Check the box to agree to the Terms and Conditions.
Click the ‘Login’ button.
Note: The MFA code is managed by EIDM and delivery times may vary. It is recommended that you register for multiple devices, with SMS and Symantec VIP being the quickest methods for code generation. Learn how to register for another device.
SPOT home

4. Choose your organization settings

Note: If you only have access to one organization, PTAN, one NPI, you will not be prompted to make any selections.
If prompted, choose your organization, from the drop-down menu.
Select your organization

5. Select the PTAN of your provider/group

When SPOT users have more than one organization or provider, a PTAN and NPI selection is required for SPOT to determine which account to display. After selecting your organization, select the PTAN you wish to access.
Select PTAN

6. Select the NPI of your provider/group

Any NPIs associated with the PTAN you selected will be listed in the NPI drop-down list. You may only have one listed, but the selection is required. Next click ‘Submit’
Note: You can change your account any time by clicking the ‘Select account profile on the left side of the page within the account information box.
Select NPI

7. You will now be logged in to SPOT

If you are unable to log in to SPOT, please view the following help documents for further assistance:
‘Malformed Assertion sent to Netscaler’ - Learn what it means and how to resolve it.
Oracle Access manager – Internal error – View instructions on how to clear your browser’s cache.
If you continue to have difficulties logging in, please contact the SPOT help desk at FCSOSpotHelp@fcso.com or 855-416-4199
SPOT homepage
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First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.