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Last Modified: 10/21/2021 Location: FL, PR, USVI Business: Part A, Part B

How to log in to SPOT FAQ

Q: How do I log in to SPOT?
A: After you have completed the SPOT registration process you may log in to SPOT.
NOTE: You must log in to SPOT at least once every 30 days to retain access. If you do not, your account will face termination and you will have to request access again.
Reminder: The registration instructions slightly vary depending on your chosen role. Review registration instructions and role descriptions here.
After all parts of the registration process are complete, view the following steps to log in to SPOT:

Related screenshots

1. Navigate to SPOT:

You will arrive on the IDM (Identity Management) portal’s homepage.
Enter your SPOT account user ID, password, click to agree to the terms and conditions, and then click Sign In.
If you are not able to recall your SPOT user ID, click on ‘Forgot your Password, User ID, or Unlock your account?’ below the New User Registration button.
M login screen

2. Select your MFA device

From the drop-down list, select the type of MFA (multifactor authentication) device. Note: Email is the default option.
Once you have selected your device, click the green “Send me the code” button.
the next screen, enter your code and click the “Verify” button.
A authentication selection screen

3. Choose your organization settings

Note: If you only have access to one organization, PTAN, one NPI, you will not be prompted to make any selections.
If prompted, choose your organization, from the drop-down menu.
Select your organization

4. Select the PTAN of your provider/group

When SPOT users have more than one organization or provider, a PTAN and NPI selection is required for SPOT to determine which account to display. After selecting your organization, select the PTAN you wish to access.
Select PTAN

5. Select the NPI of your provider/group

Any NPIs associated with the PTAN you selected will be listed in the NPI drop-down list. You may only have one listed, but the selection is required. Next click ‘Submit’
Note: You can change your account any time by clicking the ‘Select account profile on the left side of the page within the account information box.
Select NPI

6. You will now be logged in to SPOT

If you are unable to log in to SPOT, please view the following help documents for further assistance:
‘Malformed Assertion sent to Netscaler’ - Learn what it means and how to resolve it.
Oracle Access manager – Internal error – View instructions on how to clear your browser’s cache.
If you continue to have difficulties logging in, please contact the SPOT help desk at or 855-416-4199
SPOT homepage
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.