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Last Modified: 9/2/2022 Location: FL, PR, USVI Business: Part A, Part B

Multifactor authentication and SPOT registration FAQ

Helpful tips

1. Register more than one MFA device to ensure your access to SPOT goes uninterrupted.
2. If you already use an MFA passcode to access other IDM applications, you do not need to register another for SPOT.
3. Don’t share accounts. MFA devices and the access codes produced by them may not be shared.
4. Work with your information technology providers to find the best solution for you.
5. Review these frequently-asked questions regarding MFA.
Q: How do I register, add, or change my MFA (multifactor authentication) device for access the Secure Provider Online Tool (SPOT)?
A: Follow these steps to register an MFA device.
MFA registration begins with your Identity Management (IDM) portal system profile. IDM is a system that hosts SPOT and other web-based applications for CMS. You may recall that you created an IDM account when you created your SPOT account.
Reminder: IDM accounts may not be shared. Each MFA device must be used for the SPOT account for which it’s registered.

Related screenshots

1. Navigate to CMS’ IDM portal: external link

If you are not able to recall your SPOT user ID or password, click on the “Forgot your Password, User ID, or unlock your account” link below the red “New User Registration” button.
M login screen

2. Click on the My Profile button

 Profile box

3. Select ‘Manage MFA and Recovery Devices’

ick on Manage MFA and Recovery Devices

4. Choose the MFA device

Email is the default MFA device in IDM. To add another MFA device, click the drop-down menu, “add another device.” Choose from text message (SMS); Google Authenticator; Interactive Voice Response (IVR); and OKTA Verify.
Provide the required information to complete the set-up process.
You should then see a confirmation page and receive a confirmation email confirming your new MFA device.
To edit an MFA device, click the green icon. To remove an MFA device, click the red icon.
Manage MFA
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