skip to content
Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
Select which best describes you:
Select your location:
Select your line of business:
This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit Medicare.gov or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
Join eNews       En Español
Text Size:
YouTube LinkedIn Email Print
Send a link to this page
[Multiple email adresses must be separated by a semicolon.]
Last Modified: 9/2/2022 Location: FL, PR, USVI Business: Part A, Part B

Multifactor authentication and SPOT registration FAQ

Helpful tips

1. Register more than one MFA device to ensure your access to SPOT goes uninterrupted.
2. If you already use an MFA passcode to access other IDM applications, you do not need to register another for SPOT.
3. Don’t share accounts. MFA devices and the access codes produced by them may not be shared.
4. Work with your information technology providers to find the best solution for you.
5. Review these frequently-asked questions regarding MFA.
Q: How do I register, add, or change my MFA (multifactor authentication) device for access the Secure Provider Online Tool (SPOT)?
A: Follow these steps to register an MFA device.
MFA registration begins with your Identity Management (IDM) portal system profile. IDM is a system that hosts SPOT and other web-based applications for CMS. You may recall that you created an IDM account when you created your SPOT account.
Reminder: IDM accounts may not be shared. Each MFA device must be used for the SPOT account for which it’s registered.

Instructions
Related screenshots

1. Navigate to CMS’ IDM portal: https://home.idm.cms.gov external link

If you are not able to recall your SPOT user ID or password, click on the “Forgot your Password, User ID, or unlock your account” link below the red “New User Registration” button.
M login screen

2. Click on the My Profile button

 Profile box

3. Select ‘Manage MFA and Recovery Devices’

ick on Manage MFA and Recovery Devices

4. Choose the MFA device

Email is the default MFA device in IDM. To add another MFA device, click the drop-down menu, “add another device.” Choose from text message (SMS); Google Authenticator; Interactive Voice Response (IVR); and OKTA Verify.
Provide the required information to complete the set-up process.
You should then see a confirmation page and receive a confirmation email confirming your new MFA device.
To edit an MFA device, click the green icon. To remove an MFA device, click the red icon.
Manage MFA
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.