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Last Modified: 9/2/2022 Location: FL, PR, USVI Business: Part A, Part B

SPOT error message after login FAQ

Q: I just received confirmation of my account request, why can’t I log in to SPOT?
A: To use the SPOT, you must complete the full new user registration process through the Identity Management (IDM) website. If you have your IDM account and attempt to log on to SPOT before your application access request has been approved (i.e., no request submitted, request in pending status, or request in denied status), a permission error message will be returned:
If you have an IDM account and have submitted your SPOT access request, you will receive an email once your request has been approved or denied. However, if you are unsure of the status of your SPOT access request, you may contact the SPOT Help Desk (855-416-4199 option 1) or email: Please make sure to include your IDM account User ID and request confirmation number.

Clear your internet browser’s cache between logins

If you have acquired an IDM account and have approved access to the SPOT, you may encounter the permission error message if you have not cleared your internet browser’s cache between logins to either the IDM or SPOT websites.
To avoid this error in the future, please make sure to clear your internet browser’s cache at the end of every visit to the IDM website or the SPOT website. When you wish to access the website again, make sure to open a new internet browser window to log in. If you require additional assistance, please call 855-416-4199 or send an email to
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.