skip to content
Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
To enable us to present you with customized content that focuses on your area of interest, please select your preferences below:
Select which best describes you:
Select your location:
Select your line of business:
This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. Information for Medicare beneficiaries is only available on the medicare.gov website.
En Español
Text Size:
Close
Send a link to this page
[Multiple email adresses must be separated by a semicolon.]
Last Modified: 8/7/2019 Location: FL, PR, USVI Business: Part B, Part A

Secure Provider Online Tool (SPOT) Claim Data/Reopening FAQs

list item Why can’t I access claims or payment information for an individual practitioner from our organization?
list item What are the restricted modifiers and procedure codes that cannot be corrected through the reopening process using SPOT?
list item How do I access a claim I wish to reopen? How will I know if any of the line items associated with a claim are eligible?
list item What types of changes may I include in a claim reopening request? May I change more than one field on each line item? Can I add or remove line items?
list item I am unable to edit a field when trying to reopen a claim; how can I resolve this?
list item How do I check the status of a reopening request I submitted?
list item How do I check the outcome of my first-level appeals (redeterminations) in SPOT?
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.