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This website provides information and news about the Medicare program for health care professionals only. All communication and issues regarding your Medicare benefits are handled directly by Medicare and not through this website. For the most comprehensive experience, we encourage you to visit Medicare.gov or call 1-800-MEDICARE. In the event your provider fails to submit your Medicare claim, please view these resources for claim assistance.
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Last Modified: 3/17/2023 Location: FL, PR, USVI Business: Part A, Part B

Medicare Speaks Virtual Conference

March 28-29

Delivery language: English

8 a.m-3:30 p.m. ET

First Coast is dedicated to building a better Medicare community through education. Join us for our Medicare Speaks Virtual Conference on March 28-29, 8 a.m. to 3:30 p.m. ET. We’ll offer 12 live webinars on the latest Medicare program changes, policy guidelines, and billing techniques to help you minimize claim payment delays.
This free event is for our Medicare Part A and Part B providers, including any billing, administrative and compliance staff, in Florida, Puerto Rico, and U.S. Virgin Islands. All sessions offer continuing education unit (CEU) credits.
Learn what Medicare Speaks Virtual Conference has to offer by viewing the schedule and course descriptors below. Don’t miss this opportunity to learn from First Coast’s experts and other healthcare providers.

Event registration

To register and participate in our Medicare Speaks Virtual Conference, click on the ‘Register now’ button for each webinar and follow the instructions.
Make sure to carefully review the course descriptors and select only one class for each course session. You can select up to three classes per day based on your preference.

Agenda and course descriptors

The agenda outlines the classes occurring during each of the three sessions. Participants must choose only one class per session.

March 28: General Session: 8-8:30 a.m.

Webinars
Course description
Welcome session
The welcome session kicks off on day one of Medicare Speaks Virtual Conference 2023. We will offer an overview of the event and provide tips for participating. 
Target audience: All Medicare Speaks Virtual Conference attendees

March 28: Session 1 – 9-10:30 a.m.

Webinars
Course description
Nurse practitioners: Enrolling, ordering, certifying, and incident-to (B)
Are you graduating from a nurse practitioner program with plans to enroll as a Medicare provider? In this class, you’ll learn what is required to enroll in Medicare, the requirements for ordering or certifying services, and the incident-to provision.
Target audience: Nurse Practitioners, Advanced Registered Nurse Practitioners, Advanced Practice Registered Nurses
Reopening vs appeal: What’s the difference? (B)
Denied claims cause delays in your cash flow and additional work for your staff to research, correct, and resubmit your claims. We’ll review the difference between what is a reopening versus what’s an appeal. We’ll explain the reopening and appeals process, review top rejections and denials, and share ways you can avoid common errors.
Target audience: Part B providers and their billing staff

March 28: Session 2 -- 11 a.m.-12:30 p.m.

Webinars
Course description
E/M services: Split or shared visits (B)
With recent evaluation and management (E/M) guideline updates, identifying when and how split or shared visits for Medicare patients may occur can be challenging. Additionally, new terms and modifiers now apply when determining how to properly document and code these types of visits. We'll breakdown the guidelines for billing split or shared visits, explain how they relate to critical care and global surgery, and address scenarios where the guidelines may apply.
Target audience: Facility-based Part B practitioners providing E/M services, their billing and coding staff
SPOT registration and most used features (A/B)
Want to simplify your daily administration tasks in the Medicare program? SPOT is YOUR solution. In this class, you’ll learn how to register for our SPOT provider portal and about popular features available to make your life easier such as eligibility, correcting claims, appeals, and secure documentation.
Target audience: Current and new SPOT users

March 28: Lunch – 12:30-1:30 p.m.

March 28: Session 3 – 2-3:30 p.m.

Webinars
Course description
Outpatient hospital claim documentation (A)
Is your outpatient institutional claim satisfying the documentation requirements during a Medicare medical review? This class focuses on how to correct and prevent common Part A claim errors, as well as improve your medical documentation.
Target audience: Part A facility’s billing and coding staff, medical review departments, and nurse reviewers
Telehealth services (B)
The expansion of unique provisions enacted during the COVID-19 pandemic for telehealth services increased access to care for Medicare beneficiaries. We’ll help you determine what services you can provide via telehealth as a healthcare provider, technical requirements to be met, and the supporting documentation needed to properly code telehealth services and ensure compliance with Medicare guidelines.
Target audience: Part B providers and their billing staff

March 29: Session 1 -- 9-10:30 a.m.

Course description
Course description
Medicare integrity and claim review programs (A/B)
Medicare contractors have the responsibility to prevent improper payments. You’ll learn about the various contractors that can review your claims, the types of reviews performed, services currently under review, common errors identified in medical documentation, and how you can use this information to be proactive in preventing claim denials.
Target audience: All provider types, office staff, billers, coders, and compliance officers
SPOT PC-ACE and claim submission via SPOT
Tired of completing the paper claim form CMS-1500 and waiting a month to be reimbursed?
Save money by using our free billing software and SPOT to submit your claims electronically and get reimbursed quicker.
Target audience: Part B providers and their billing staff

March 29: Session 2 -- 11 a.m.-12:30 p.m.

Webinars
Course description
Cure your billing issues with our top website tools (A/B)
Conquer your day-to-day Medicare billing challenges by navigating through our favorite First Coast and CMS website resources. Join us to learn ways to find claim billing information and how to use interactive tools that will help you save time and reduce stress.
Target audience: Part B providers and their billing staff
Skilled nursing facility consolidated billing (A/B)
A skilled nursing facility (SNF) stay involves Part A and B coverage with consolidated billing. Through review of Medicare’s guidelines, we'll identify the services included and excluded for Part A reimbursement, coverage and payment guidelines for Part B, and tools available to help resolve any coverage gaps.
Target audience: Part A facility’s billing and coding staff, medical review departments, and nurse reviewers, providers involved in patient care, office staff, billers, and coders

March 29: Lunch – 12:30-1:30 p.m.

March 29: Session 3 – 2-3:30 p.m.

Webinars
Course description
E/M Interactive Worksheet: Verify your E/M code selection (B)
First Coast's E/M Interactive Worksheet is a tool that can help verify your code selection. Whether applying the 2023 updates for E/M services or needing to access the 1995 or 1997 E/M guidelines, our worksheet will work for you. This class will demonstrate how to use this tool and how, with proper documentation, you can validate your E/M code selection.
Target audience: Part B providers and their billing staff
Ordering and billing laboratory services (B)
Medicare outlines requirements for laboratory services to be potentially covered. These guidelines include enrollment for the ordering provider, documentation to support the order, and claim elements to reflect the services that were ordered and billed. If your practice or organization orders laboratory services for patients or receives the orders to perform the services, you won’t want to miss this class.
Target audience: Part B providers who order or bill laboratory services

Continuing education credit (CEUs)

We offer continuing education credits, click here for more information.
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First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.