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Thank you for visiting First Coast Service Options' Medicare provider website. This website is intended exclusively for Medicare providers and health care industry professionals to find the latest Medicare news and information affecting the provider community.
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Last Modified: 4/2/2019 Location: FL, PR, USVI Business: Part A, Part B

How to log in to the new First Coast University

The new First Coast University external link (FCU) is now available to all providers via The new FCU has an improved look and feel and offers more sophisticated capabilities while significantly improving the user experience. In addition, an improved library, intuitive learner dashboard, and mobile learning capabilities increase access and productivity.
With the launch of the new FCU comes login changes that impact current users. Due to new security protocols, your username has been changed to your email address. When you enter for the first time, you must request your password so that it can be changed. To request your password, follow these instructions:
Click “Forgot your password” from the sign-in screen
Enter your username (your email address)
Select “send by email” and click Next. You will receive an email with instructions on entering your new password.
To find answers to commonly asked questions, please refer to the new First Coast University Quick Reference Guide. Registration for events can still be completed as before via the First Coast Events Calendar. Please note, all communications from FCU will be from the address; please ensure your computer’s spam filter allows emails from For assistance with the new FCU, email us at
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.