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Last Modified: 8/16/2018 Location: FL, PR, USVI Business: Part A

First Coast continues annual recertification of DDE users

The Centers for Medicare & Medicaid Services (CMS) requires annual recertification of every user that has access to the Fiscal Intermediary Shared System (FISS) using Direct Data Entry (DDE). First Coast Service Options (First Coast) will mail letters to Part A providers who have active DDE user(s).
The letter includes a list of the user(s) associated with the institution’s PTAN and instructions for completing the recertification. The authorized or delegated official listed on the provider’s CMS-855A enrollment record must recertify each of the individual user(s) within 30 days of the date of the letter.

Respond timely to avoid losing DDE access

All completed recertification forms should be returned to First Coast’s EDI team by email to or via fax to 904- 361-0470. Failure to recertify by the due date will result in the user(s) losing their DDE access. If access is removed, users must submit a new DDE user ID request form pdf file.
CMS allows only one user ID per individual. If an individual user has multiple IDs, then the authorized or delegated official needs to recertify only one of the user’s IDs. First Coast will delete the duplicate user IDs.
As a reminder, CMS’ Computer Security Policy states that user IDs must not be shared or used by anyone other than the authorized user. If First Coast detects improper use of a user IDs and password, the policy mandates us to deactivate a provider or supplier’s Medicare billing privileges.
If you have any questions about First Coast’s recertification activities, contact our EDI help desk at 888-670-0940 or by email to
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.