Last Modified: 2/11/2021
Location: FL, PR, USVI
Business: Part A, Part B
In order to find information on a beneficiary’s deductible, providers can use the following two options:
1. Interactive voice response (IVR)
The IVR is available 24 hours a day, seven days a week except for regularly scheduled maintenance. However, specific claim and/or eligibility information is available during the following times except for holidays:
Monday-Friday, 7 a.m. to 6:30 p.m. ET
Saturday, 6 a.m. to 3 p.m. ET
• Part A: 877-602-8816
• Part B: 877-847-4992
SPOT users may access a beneficiary’s eligibility data, including deductible information, for specific date(s) of service. This information is available through the “Eligibility” tab at the top of the SPOT homepage or through the “Check Eligibility & Benefits” window at the center of the homepage.
Need help? Call the SPOT Help Desk at 855-416-4199, option 1, or FCSOSpotHelp@fcso.com
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.