Last Modified: 1/6/2020
Location: FL, PR, USVI
Business: Part A, Part B
ABILITY | PC-ACE™ software version 4.5 is available for download and installation.
Current users should be on version 4.4 (October 2019). It is always recommended that you back up ABILITY | PC-ACE™ software prior to installing an update. This update contains CMS Medicare mandates and product enhancements with an effective date of January 1, 2020, unless otherwise specified.
You must install this update immediately and stop the use of earlier versions. Failure to do so may impact your ability to transmit/retrieve claim information. Installing the update terminates the earlier versions.
If you are on a network system, please consult your systems administrator before attempting to load the ABILITY | PC-ACE™ update. For networked installations, it is recommended (but not required) that the update be run from the server’s console. If you do not have administrator rights when performing ABILITY | PC-ACE™ client installations, please refer to your internal support area regarding client installations.
The installation password for this update was provided in the release email for version 3.4 for existing users. If you were approved for ABILITY |PC-ACETM after the April 1, 2017, release, please refer to your EDI PC-ACE approval letter. If you receive an error message indicating that the password is not valid for the version you have installed, please contact Medicare EDI using the contact information at the bottom of this document.
Failure to keep your contact information current may hinder our ability to provide you information in regard to a release or assistance with the software, including password reset assistance. To update your contact information (including email address and change in staffing) or to add/change provider information, you must complete the EDI Submitter ID Update Request form by clicking here
. Contact Medicare EDI at 888-670-0940, if you need assistance.
Failure to update your password at least once every 60 days on both the website
and within the software’s Reference File Maintenance-Codes/ Misc.-Data Comm database, may disrupt your ability to transmit and retrieve information.
for updates related to this release.
For instructions on downloading/installing ABILITY | PC-ACE™ for Part A institutional providers, click here
For instructions on downloading/installing for ABILITY | PC-ACE™ Part B professional providers, click here
• Phone (have your sender/submitter number available):
• Florida and U.S. Virgin Islands: 888-670-0940
• Puerto Rico: 888-875-9779
First Coast Service Options (First Coast) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.