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First Coast Service Options Inc.
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Electronic Data Interchange (EDI)

News
Find the latest EDI news and information and stay informed about important updates, changes, and alerts.
Mailbox Password Change
To protect data, you are required to change your password every 60 days. Use this form to change the password to your mailbox on the EDI Gateway system.
Mailbox Password – Check expiration date
If your transmissions are unsuccessful, your mailbox password may have expired. Use this form to check the expiration date of your current password.
Companion Documents
Find companion documents to help clarify your understanding of EDI standards established by HIPAA X12N implementation guides.
Direct Data Entry (DDE)
Learn how to use DDE to electronically key and send UB-04 claims; correct, adjust and cancel claims; inquire about patient eligibility; access the revenue code, HCPCS code, and ICD-9 code inquiry tables; and more.
Forms
Find the EDI forms you need to begin electronic submissions of claims as well as an electronic data request form to apply for or revise existing information pertaining to the Electronic Remittance Advice (ERA) and/or Electronic Claim Status (ECS) transactions.
Getting Started
Learn the basics about the electronic services available from First Coast Service Options Inc. (FCSO) including claims submission, remittance, status, and basic patient eligibility information.
Guide-to-Gateway (GTG)
Learn about the EDI Gateway and how it manages the exchange of electronic transactions with First Coast Service Options Inc.
HIPAA 5010
Learn your responsibilities under the Health Insurance Portability and Accountability Act (HIPAA), how to safeguard the privacy and security of personal health information of your patients, and what transition to the HIPAA version 5010 means to you.
PC-ACE Pro32
Find out how to download and utilize the free PC-ACE Pro32 software program to submit your claims electronically.
PC-Print
Download the latest version and find up-to-date information about PC-Print. This free software will enable you to view and print Part A electronic remittance advice information (including special reports) in a similar format to Standard Paper Remittances (SPRs).
Reload Request
Submit your request for a reload of electronic remits, acknowledgements, or reject reports online.
Remittance advice
Find comprehensive listings of claim adjustment reason codes (CARCs) and remittance advice remark codes (RARCs) and learn helpful tips about understanding remittance advice.
Resources
Find links to additional EDI resources and information on the CMS websites.

First Coast Service Options (FCSO) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.