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First Coast Service Options Inc.
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Last Modified: 4/21/2011 Location: FL, PR, USVI Business: Part A

Status/Explanation/Resolution inquiry

Prior to contacting the customer service lines for a status on an appeal, you should wait 60 days after submitting the appeal request. This allows the redetermination department time to receive the medical records, add the information to the database, and to start working on the appeal request.
Click here for more information on claim appeals.
When contacting the customer service lines, you should have available the following information:
• Claim number
• Dates of service
• National provider identifier (NPI)
• Date the medical records/appeal were submitted
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Source: FCSO Education Action Team
First Coast Service Options (FCSO) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.