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Last Modified: 8/6/2010
Location: FL, PR, USVI
Business: Part A
Top Part A provider inquiries
Would you like to reduce the time you spend contacting Medicare?
Listed below are the topics for which the Part A provider contact centers received the most inquiries during the month of June 2010. This list is updated monthly and includes tips and resources to help you avoid or reduce the amount of time spent on many of these issues.
• Remember: Questions about claim status, patient eligibility (Medicare, Medicare as a secondary payer [MSP] and Medicare Advantage [formerly Medicare HMO]), deductible information, and your financial information (last three checks, month/year to date dollar amounts) can be answered via direct data entry (DDE) or must go through the Interactive Voice Response unit or IVR. Contact the Part A IVR by calling 1-877-602-8816. Refer to the Part A Quick Reference Guide 
for instructions.
for instructions.If you have a question related to:
• Cancellation of claim -- click here
• Claim filing/billing instructions -- click here
• Claim form item -- click here
• Claim information change -- click here
• Claim status/explanation/resolution -- click here
• Common working file (CWF) rejects -- click here
• Health maintenance organization (HMO) record -- click here
• Overlapping claims -- See Claims overlap FAQs
• Provider enrollment requirements -- click here
• Status of pending claim -- click here
Source: FCSO Education Action Team
