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Last Modified: 5/21/2012
Location: FL, PR, USVI
Business: Part A, Part B
Website enhancements
First Coast Service Options (First Coast) strives to make its Medicare provider website your primary source not only for the latest Medicare news and information but also for the online resources you use every day to improve your accuracy and efficiency of your Medicare billing.
To ensure that our website meets the needs of our provider community, we carefully analyze customer feedback --received through the ForeSee Results Survey and the Share feedback about this website form -- -- and implement enhancements to the provider site to help continuously improve customer satisfaction.
Throughout the year, we make subtle adjustments to navigation to make crucial resources more accessible, develop new site additions to meet informational/educational needs related to key changes in the Medicare program, and enhance the overall design and functionality of the site to make it easier to use.
Please visit this page often to review the latest changes to First Coast’s Medicare provider websites.
Functional enhancements
The functional enhancements listed below have been added to the provider website.
• Live Chat (Location: Top navigation) -- Available Monday-Friday, from 10 AM-2 PM ET, First Coast’s new online chat service is designed to provide personalized website guidance, assistance, and support. To begin your session, click the Live Chat icon located at the top of every page, and a member of our Web team will be happy to assist you. So, the next time you have questions about the provider website, save time: Ask online.
Informational enhancements
The sections and/or subsections listed below have been added or enhanced to better meet providers’ informational needs.
• MS-DRG (Location: Claims Review Programs) -- this new area features informative articles, helpful checklists, and general information regarding inpatient diagnosis-related group (DRG) claims. You will also find crucial information regarding First Coast’s inpatient prepayment medical review strategy and how it impacts Part A and Part B providers within jurisdiction 9 (J9).
Navigational enhancements: Changes to site navigation
• Top navigation men (Location Top of every page) -- -- our top navigation menu now features links to our "New Visitor Center" and "Tools Center." The link to the "Help" page has been relocated to the main navigation menu..
We want your feedback
You are the most important member of First Coast’s Web team. he comments and suggestions we receive from our site visitors help us enhance its usability for everyone.
Please take the time to share your thoughts, ideas, and opinions about First Coast’s Medicare provider website. We carefully review all feedback and respond to inquiries about the site as quickly as possible.
It’s easy to send feedback to the Web team: Please click here.
Can't find what you are looking for?
Please do not include any protected health information (PHI) pertaining to a patient through this form. You will be contacted directly by FCSO if further information is needed in order to respond to your inquiry. This is why it is critical that you include your email address in the form below.
