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Last Modified: 1/18/2012
Location: FL, PR, USVI
Business: Part A, Part B
Website enhancements
First Coast Service Options (FCSO) strives to make its Medicare provider website your primary source not only for the latest Medicare news and information but also for the online resources you use every day to improve your accuracy and efficiency of your Medicare billing.
To ensure that our website meets the needs of our provider community, we carefully analyze customer feedback --received through the ForeSee Results Survey and the Share feedback about this website form -- and implement enhancements to the provider site to help continuously improve customer satisfaction.
Throughout the year, we make subtle adjustments to navigation to make crucial resources more accessible, develop new site additions to meet informational/educational needs related to key changes in the Medicare program, and enhance the overall design and functionality of the site to make it easier to use.
Please visit this page often to review the latest changes to FCSO’s Medicare provider websites.
Functional enhancements
The functional enhancements listed below have been added to the provider website.
• 5010 reject code lookup (Location: EDI) -- this new application offers providers the opportunity to resolve data-based issues with their 5010 claim files more quickly by furnishing easy-to-understand descriptions of the reject codes listed in an STC -- Status information segment of their 277CA -- Claim Acknowledgement. The lookup also includes a link to the help guide, which offers step-by-step instructions regarding how to locate the information you need from your 277CA as well as easy-to-understand examples illustrating how to use lookup results to make necessary adjustments to your 5010 claim file.
• Enrollment status lookup (Location: Provider Enrollment) -- this versatile application allows you to check the status of your enrollment in the Medicare program in three ways. You may search for all pending applications by entering your National Provider Identifier (NPI) and provider transaction access number (PTAN), check the status of a specific application by entering the 12-digit correspondence control number (CCN) and three-digit record number (listed in your acknowledgement letter), or check to determine if you have been sent a revalidation request letter by entering your NPI or PTAN.
Informational enhancements
The sections and/or subsections listed below have been added or enhanced to better meet providers’ informational needs.
• Welcome to Medicare (Location: Main navigation menu) -- if you’re just beginning your journey as a Medicare provider or supplier, this enhanced section of our website was created especially for you. This useful page features quick and intuitive access to essential Medicare resources and information to help make your journey as a Medicare provider a smooth and successful one. You’ll learn about the Medicare program as well as where to find medical policy information, how to create and implement a compliance program, the importance of medical documentation, and how to remain informed of the latest changes to the Medicare program.
• FAQs (Location: Main navigation menu) -- this enhanced section now features a new Web page that organizes FCSO's FAQs into intuitive categories. Each category focuses on a major facet of Medicare, including billing and coverage, claims, eligibility, medical documentation, and provider enrollment. Links to FAQs pertaining to each major category are listed underneath the main subject heading.
Navigational enhancements: Changes to site navigation
No changes to site navigation have been made at this time.
We want your feedback
You are the most important member of FCSO’s Web team. The comments and suggestions we receive from our site visitors help us enhance its usability for everyone.
Please take the time to share your thoughts, ideas, and opinions about FCSO’s Medicare provider website. We carefully review all feedback and respond to inquiries about the site as quickly as possible.
It’s easy to send feedback to the Web team: Please click here.
Can't find what you are looking for?
Please do not include any protected health information (PHI) pertaining to a patient through this form. You will be contacted directly by FCSO if further information is needed in order to respond to your inquiry. This is why it is critical that you include your email address in the form below.
