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Last Modified: 10/17/2011
Location: FL, PR, USVI
Business: Part A, Part B
Provider contact center information
Hours of operation
First Coast Service Options’ (FCSO) provider contact center representatives are available from 8:00 AM-4:00 PM (Monday through Friday), Eastern and Central time (excluding holiday closings) to handle Medicare Part A and Part B issues.
Telephone inquiries
• Toll-free telephone number (Part A): 888-664-4112
• Toll-free telephone number (Part B): 866-454-9007
• Speech and hearing impaired (Part A and Part B): 877-660-1759
If you are not satisfied with the level of service you have received from the provider contact center, you may request to speak with a supervisor who will return your call. If your issue still has not been resolved to your satisfaction, you may speak with the provider contact center manager, Bryan Thompson, at 904-791-0920. If you are still dissatisfied with the quality of service that has been provided, you may contact the director of customer service for Medicare Part A and Part B, Ethel Miranda at 904-791-6012. Our goal is that you will have a positive and productive experience every time you call the provider contact center.
If you need to submit and/or inquire about a CMS or Congressional inquiry, contact Carla-Lolita Murphy, manager of general, complex and congressional inquiries, at 904-791-6820.
Interactive voice response (IVR) system
Providers are also encouraged to utilize the IVR for claims and eligibility information:
• Toll-free telephone number (Part A): 877-602-8816
• Toll-free telephone number (Part B): 877-847-4992
Note: The IVR is available 24 hours a day, 7 days a week except for regularly scheduled maintenance. However, specific claim and eligibility information are available Monday through Friday, from 7:00 AM-6:30 PM, ET and Saturday, from 7:00 AM-3:00 PM, ET (excluding holiday closings). For additional information, please refer to the Part A and Part B IVR operating guides.
General written inquiries
Florida and U.S. Virgin Islands:
Puerto Rico:
CMS contact information for performance feedback
Please provide The Centers for Medicare & Medicaid Services (CMS) with direct feedback regarding FCSO’s performance as the Medicare administrative contractor (MAC) for Florida, Puerto Rico, and the U.S. Virgin Islands.
Attention: POE Coordinator
Centers for Medicare & Medicaid Services (CMS)
Region IV
Atlanta Federal Center
61 Forsyth Street, S.W., Suite 4T20
Atlanta, Georgia 30303-8909
Centers for Medicare & Medicaid Services (CMS)
Region IV
Atlanta Federal Center
61 Forsyth Street, S.W., Suite 4T20
Atlanta, Georgia 30303-8909
