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Last Modified: 7/1/2010
Location: FL, PR, USVI
Business: Part A, Part B
Provider contact center information
Hours of operation
First Coast Service Options’ (FCSO) provider contact center representatives are available from 8:00 AM-4:00 PM (Monday through Friday), Eastern and Central time (excluding holiday closings) to handle Medicare Part A and Part B issues.
Telephone inquiries
• Toll-free telephone number (Part A): 888-664-4112
• Toll-free telephone number (Part B): 866-454-9007
• Speech and hearing impaired (Part A and Part B): 877-660-1759
If you are not satisfied with the level of service you have received from the provider contact center, you may request to speak with a supervisor who will return your call within 48 hours. If your issue still has not been resolved to your satisfaction, you may speak with the provider contact center manager, Bryan Thompson, at 904-791-0920. If you are still dissatisfied with the quality of service that has been provided, you may contact the director of customer service for Medicare Part A and Part B, Ethel Miranda at 904-791-6012. Our goal is that you will have a positive and productive experience every time you call the provider contact center.
If you need to submit and/or inquire about a CMS or Congressional inquiry, contact Carla-Lolita Murphy, manager of general, complex and congressional inquiries, at 904-791-6820.
Interactive voice response (IVR) system
Providers are also encouraged to utilize the IVR for claims and eligibility information:
• Toll-free telephone number (Part A): 877-602-8816
• Toll-free telephone number (Part B): 877-847-4992
Note: The IVR is available 24 hours a day, 7 days a week except for regularly scheduled maintenance. However, specific claim and eligibility information are available Monday through Friday, from 7:00 AM-6:30 PM, ET and Saturday, from 7:00 AM-3:00 PM, ET (excluding holiday closings). For additional information, please refer to the Part A and Part B IVR operating guides.
General written inquiries
Florida and U.S. Virgin Islands:
Puerto Rico:
CMS contact information for performance feedback
Please provide The Centers for Medicare & Medicaid Services (CMS) with direct feedback regarding FCSO’s performance as the Medicare administrative contractor (MAC) for Florida, Puerto Rico, and the U.S. Virgin Islands.
Attention: POE Coordinator
Centers for Medicare & Medicaid Services (CMS)
Region IV
Atlanta Federal Center
61 Forsyth Street, S.W., Suite 4T20
Atlanta, Georgia 30303-8909
Centers for Medicare & Medicaid Services (CMS)
Region IV
Atlanta Federal Center
61 Forsyth Street, S.W., Suite 4T20
Atlanta, Georgia 30303-8909
