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First Coast Service Options Inc.
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Last Modified: 1/17/2012 Location: PR Business: Part A

Puerto Rico Part A: Contact numbers and addresses

Upcoming holiday closures:

February 20 (Monday) – Presidents Day
Click here for the full 2012 holiday schedule
Contact information: Telephone numbers | Addresses | Questions? | More

Telephone numbers

Area
Telephone number
Customer service
877-908-8433
IVR Part A
877-602-8816
Electronic Data Interchange (EDI)
888-875-9779
Speech and hearing impaired (TDD)
888-216-8261
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Addresses

Description of mail receipts
Address
Provider contact center
Medicare Part A Issues
Submit online: General inquiry request
Fax Number: 904-361-0742
Provider enrollment
- How to obtain applications
- Where to mail applications
(CMS 855A, 855R)
- Questions regarding applications
- Electronic funds transfer (EFT) – CMS-588
Medicare Provider Enrollment
P.O. Box 44021
Jacksonville, FL 32231-4021
Local coverage determinations (LCDs)
Medical Policy and Procedures
P.O. Box 2078
Jacksonville, FL 32231-0048
Email: Medical.Policy@FCSO.com
Electronic Data Interchange (EDI)
First Coast Service Options Inc.
P.O. Box 44071
Jacksonville, FL 32231-4071
CMS Form 382 (ESRD Method Selection)
First Coast Service Options Inc.
P.O. Box 45036
Jacksonville, FL 32232-5036
Fraud and abuse
Complaint processing
First Coast Service Options Inc.
P.O. Box 45087
Jacksonville, FL 32232-5087
Claims, development, general correspondence, and congressional inquiries
First Coast Service Options Inc.
P.O. Box 45003
Jacksonville, FL 32232-5003
DME, orthotic, or prosthetic claims
CIGNA Government Services
P.O. Box 20010
Nashville, TN 37202
Redeterminations and redetermination overpayments
First Coast Service Options Inc.
P.O. Box 45028
Jacksonville, FL 32232-5028
Post pay medical review
First Coast Service Options Inc.
P.O. Box 44159
Jacksonville, FL 32231-4159
MSPRC DPP Part A debt recovery
First Coast Service Options Inc.
P.O. Box 44179
Jacksonville, FL 32231-4179
Non-MSP debt recovery
First Coast Service Options Inc.
P.O. Box 45096
Jacksonville, FL 32232-5096
Credit balance
First Coast Service Options Inc.
P.O. Box 45011
Jacksonville, FL 32232-5011
Provider Audit and Reimbursement (PARD)
See the Regional Offices and Contact List
Freedom of Information Act requests (FOIA)
First Coast Service Options Inc.
Attn: FOIA PARD 16T
P.O. Box 45268
Jacksonville, FL 32232-5268
Overnight mail and/or other special courier services
First Coast Service Options Inc.
532 Riverside Avenue
Jacksonville, FL 32202-4914
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First Coast Service Options (FCSO) strives to ensure that the information available on our provider website is accurate, detailed, and current. Therefore, this is a dynamic site and its content changes daily. It is best to access the site to ensure you have the most current information rather than printing articles or forms that may become obsolete without notice.