Florida Part B: Contact numbers and addresses

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Last Modified: 1/17/2012 Location: FL Business: Part B

Florida Part B: Contact numbers and addresses

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Telephone numbers

Category	Name	Phone number
Provider contact center	Provider contact center	866-454-9007
	Speech and hearing impaired	877-660-1759
	Interactive voice response (IVR) system	877-847-4992
Provider enrollment	Provider customer service - How to obtain application - Where to mail applications - Questions regarding applications	866-454-9007
Provider enrollment	Provider customer service (hearing impaired)	877-660-1759 (TTY)
EDI applications (Electronic Data Interchange)	Transaction support File reloads or remittance questions, testing results, vendor/programmer assistance.	888-670-0940 option-1
	PC-ACE software support	888-670-0940 option-2
	Direct data entry (DDE): - Getting started, inquiries and problems, password reset instructions	888-670-0940 option-3
	Electronic data interchange (EDI) enrollment Provider assistance; obtaining and completing electronic applications enrollment forms, mailing address change notification	888-670-0940 option-4
	Schedule 5010 testing	888-670-0940 option-5
	Automated file confirmation line	888-670-0940 option-6
Electronic funds transfer (EFT)	General question about EFT agreements Check return assistance	866-454-9007
Fraud and abuse	Office of Inspector General (OIG) hotline	800-447-8477 800-HHS-TIPS
	Provider customer service	866-454-9007
	Beneficiary customer service	800-MEDICARE 800-633-4227)
DME, orthotic or prosthetic claims	CIGNA government services	866-270-4909
Beneficiary	Customer service Note: These toll-free customer service lines are reserved for Medicare beneficiaries only. Use of these lines by providers is not permitted and may be considered program abuse.	800-MEDICARE (800-633-4227)
Beneficiary	Hearing impaired	800-754-7820 (TTY)

Addresses

Category	Area/Subject	Address
Provider contact center	General written inquiries	Medicare Part B Issues Online submission: Ask Florida B Fax Number: 904-361-0696
Provider enrollment	Where to mail provider/supplier applications (CMS 855B, 855I, 855O, 855R)	Provider Enrollment P.O. Box 44021 Jacksonville, FL 32231-4021
	Provider change of address	Provider Enrollment P.O. Box 44021 Jacksonville, FL 32231-4021 and Provider Registration Department Blue Cross Blue Shield of Florida P.O. Box 41109 Jacksonville, FL 32231-1109
	Electronic funds transfer (EFT) – CMS-588	First Coast Service Options Inc. P.O. Box 44021 Jacksonville, FL 32231-4021
	Provider enrollment reconsiderations	Provider Enrollment P.O. Box 45143 Jacksonville, Florida 32231-5143
	Written requests for profiles & fee schedules	Provider Enrollment P.O. Box 44021 Jacksonville, FL 32231-4021
Local coverage determinations (LCDs)	Questions regarding LCDs	Medical Policy and Procedures P.O. Box 2078 Jacksonville, FL 32231-0048 Email: Medical.Policy@FCSO.com
Electronic Data Interchange (EDI)		First Coast Service Options Inc. P.O. Box 44071 Jacksonville, FL 32231-4071
Electronic funds transfer (EFT)	Mail completed CMS-588 form	First Coast Service Options PO Box 44021 Jacksonville Florida 32231-4021
Electronic media claims (EMC)	EMC claims, agreements and inquiries	Medicare EDI P.O. Box 44071 Jacksonville, FL 32231-4071
CMS Form 382 (ESRD Method Selection)		First Coast Service Options Inc. P.O. Box 45036 Jacksonville, FL 32232-5036
Fraud and abuse	To report suspected fraud and abuse	Complaint Screening Unit P.O. Box 45087 Jacksonville, FL 32232-5087
Fraud and abuse	Complaint processing/Medicare fraud	First Coast Service Options Inc. P.O. Box 45087 Jacksonville, FL 32232-5087
Claims submission	Routine paper claims	Medicare Part B P.O. Box 2525 Jacksonville, FL 32231-0019
	Participating providers	Medicare Part B Participating Providers P.O. Box 44117 Jacksonville, FL 32231-4117
	Chiropractic claims	Medicare Part B Chiropractic Unit P.O. Box 44067 Jacksonville, FL 32231-4067
	Ambulance claims	Medicare Part B Ambulance Dept. P.O. Box 44099 Jacksonville, FL 32231-4099
	Medicare secondary payer (MSP)	Medicare Part B Secondary Payer Dept. P.O. Box 44078 Jacksonville, FL 32231-4078
	ESRD claims	Medicare Part B ESRD Claims P.O. Box 45236 Jacksonville, FL 32232-5236
	Status/general inquiries	Medicare Part B Correspondence P.O. Box 2360 Jacksonville, FL 32231-0018
DME, orthotic or prosthetic claims		CIGNA Government Services P.O. Box 20010 Nashville, TN 37202
Additional development (claims)	Within 40 days of initial request	Medicare Part B Claims P.O. Box 2537 Jacksonville, FL 32231-2537
Additional development (claims)	Over 40 days of initial request (Submit the charge(s) in question, including information requested, as you would a new claim.)	Medicare Part B Claims P.O. Box 2525 Jacksonville, FL 32231-0019
Redetermination requests	Redetermination requests other than provider enrollment appeals/reconsiderations	Medicare Part B Redetermination P.O. Box 2360 Jacksonville, FL 32231-0018
Reconsideration requests	Reconsideration requests	Q2 Administrators, LLC Part B QIC South Operations P.O. Box 183092 Columbus, Ohio 43218-3092 Attn: Administration Manager
Overpayments	Overpayment appeals	First Coast Service Options, Inc. Overpayment Redetermination (Review Request) P.O Box 45248 Jacksonville, FL 32232-5248
Overpayments	Overpayments	Medicare Part B Debt Recovery P.O. Box 44141 Jacksonville, FL 32231-4141
Limiting charge issues	Processing errors	Medicare Part B P.O. Box 2360 Jacksonville, FL 32231-0048
Limiting charge issues	Refund verification	Medicare Part B Compliance Monitoring P.O. Box 2078 Jacksonville, FL 32231-0048
Provider education	Educational purposes and review of customary/prevailing charges or fee schedule	Medicare Part B P.O. Box 2078 Jacksonville, FL 32231-0048
	Seminar registration	Medicare Part B Medicare Education and Outreach P.O. Box 45157 Jacksonville, FL 32232-5157
	Refund verification	Medicare Part B Compliance Monitoring P.O. Box 2078 Jacksonville, FL 32231-0048
Part B flu rosters		First Coast Service Options Inc. P.O. Box 45031 Jacksonville, FL 32232-5031
Railroad	Medicare claims for railroad retirees	Palmetto GBA Railroad Medicare Part B P.O. Box 10066 Augusta, GA 30999
Freedom of Information Act (FOIA)	Please indicate which state the request is originating from in the attention line Attn: FOIA (name of state)	Freedom of Information Act Requests Attn: FOIA (Name of state) P.O. Box 2078 Jacksonville, FL 32231-2078
Overnight mail and/or other special courier services		First Coast Service Options Inc. 532 Riverside Avenue Jacksonville, FL 32202-4914