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Last Modified: 1/17/2012
Location: FL
Business: Part A
Florida Part A: Contact numbers and addresses
Upcoming holiday closures:
April 6 (Friday) – Good Friday
Click here for the full 2012 holiday schedule
Telephone numbers
Category |
Name |
Telephone number |
|---|---|---|
Provider contact center |
888-664-4112 | |
Speech and hearing impaired |
877-660-1759 | |
877-602-8816 | ||
Provider enrollment |
Provider customer service - How to obtain applications - Where to mail applications - Questions regarding applications |
877-602-8816 |
Provider customer service (hearing impaired) |
877-660-1759 (TTY) | |
EDI applications (Electronic Data Interchange) |
Transaction Support File reloads or remittance questions, testing results, vendor/programmer assistance. |
888-670-0940 option-1 |
PC-ACE software support |
888-670-0940 option-2 | |
Direct data entry (DDE) Getting started, inquiries and problems, password reset instructions |
888-670-0940 option-3 | |
Electronic data interchange (EDI) enrollment Provider assistance; obtaining and completing electronic applications enrollment forms, mailing address change notification |
888-670-0940 option-4 | |
Electronic funds transfer (EFT) Check return assistance only |
888-670-0940 option-5 | |
Automated file confirmation line |
888-670-0940 option-6 | |
Fraud and abuse |
Office of Inspector General (OIG) hotline |
800-447-8477 (800-HHS-TIPS) |
Provider customer service |
888-664-4112 | |
Beneficiary customer service |
800-MEDICARE (800-633-4227) | |
Credit balance report |
Part A debt recovery |
904-791-6281 |
Timely submissions of credit balance reports may be faxed to this number |
904-361-0359 | |
Provider Audit and Reimbursement (PARD) |
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Beneficiary |
Customer service Note: These toll-free customer service lines are reserved for Medicare beneficiaries only. Use of these lines by providers is not permitted and may be considered program abuse. |
800-MEDICARE (800-633-4227) |
Addresses
Category |
Area/Subject |
Address |
|---|---|---|
Provider contact center |
General written inquiries |
|
Provider enrollment |
Where to mail provider/supplier applications (CMS 855A, 855R) |
Medicare Provider Enrollment P.O. Box 44021 Jacksonville, FL 32231-4021 |
Electronic funds transfer (EFT) – CMS-588 |
First Coast Service Options Inc. P.O. Box 44021 Jacksonville, FL 32231-4021 | |
Provider enrollment reconsiderations |
Department of Health and Human Services Sam Nunn Atlanta Federal Center CMS, Region IV Division of Survey and Certification 61 Forsyth St. S.W. Suite 4T20 Atlanta, Georgia 30303-8909 | |
Local coverage determinations (LCDs) |
Questions regarding LCDs |
Medical Policy and Procedures P.O. Box 2078 Jacksonville, FL 32231-0048 Email: Medical.Policy@FCSO.com |
Electronic Data Interchange (EDI) |
First Coast Service Options Inc. P.O. Box 44071 Jacksonville, FL 32231-4071 | |
CMS Form 382 (ESRD Method Selection) |
First Coast Service Options Inc. P.O. Box 45036 Jacksonville, FL 32232-5036 | |
Fraud and abuse |
To report suspected fraud and abuse |
Complaint Screening Dept. P.O. Box 45087 Jacksonville, FL 32232-5087 |
Complaint processing/Medicare fraud |
First Coast Service Options Inc. P.O. Box 45087 Jacksonville, FL 32232-5087 | |
Claims submission |
Paper claims that cannot be submitted electronically |
Medicare Part A P.O. Box 2711 Jacksonville, FL 32231-0021 |
Status/general inquiries |
Medicare Part A P.O. Box 2711 Jacksonville, FL 32231-0021 | |
DME, orthotic or prosthetic claims |
CIGNA Government Services P.O. Box 20010 Nashville, TN 37202 | |
Process home health hospice |
Palmetto GBA 34650 US HWY 19N Palm Harbor, FL 34684 | |
Redetermination requests |
Redetermination requests other than provider enrollment appeals/reconsiderations |
Medicare Part A Redetermination P.O. Box 45053 Jacksonville, FL 32232-5053 |
Medicare secondary payer (MSP) |
Subrogation Department P.O. Box 44179 Jacksonville, FL 32231-4179 | |
MSPRC DPP Part A debt recovery |
First Coast Service Options Inc. P.O. Box 44179 Jacksonville, FL 32231-4179 | |
Provider Audit and Reimbursement (PARD) |
||
Medical policy |
Medical Policy and Procedures P.O. Box 2078 Jacksonville, FL 32231-0048 Email: Medical.Policy@FCSO.com | |
Freedom of Information (FOIA) |
To request information under the Freedom of Information Act (FOIA) |
Freedom of Information Act Requests Attn: FOIA PARD 16T P.O. Box 45268 Jacksonville, FL 32232-5268 |
Overnight mail and/or other special courier services |
First Coast Service Options Inc. 532 Riverside Avenue Jacksonville, FL 32202-4914 |
