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Modified: 1/17/2012
Review contact information for Part A providers in Florida.
Modified: 1/17/2012
Review contact information for Part B providers in Florida.
Modified: 10/17/2011
Review provider contact center information including hours of operation and contact options.
Modified: 1/17/2012
Review contact information for Part A providers in Puerto Rico.
Modified: 1/17/2012
Review contact information for Part B providers in Puerto Rico.
Modified: 1/17/2012
Review contact information for Part A providers in the U.S. Virgin Islands.
Modified: 1/17/2012
Review contact information for Part B providers in the U.S. Virgin Islands.
Modified: 8/4/2011
When contacting Medicare through the interactive voice response system (IVR), a customer service representative (CSR), or a written inquiry, providers must furnish three data elements for authentication: the national provider identifier (NPI), the provider transaction access number (PTAN), and the last five digits of the tax identification number (TIN).
Modified: 1/31/2012
Beginning Wednesday, February 1, the customer service lines will temporarily be available from 7:30 a.m. – 5:30 p.m., Monday through Thursday; Friday hours will remain unchanged.
Modified: 11/11/2011
This schedule lists 2012 holiday closures for the First Coast Service Options Inc. (FCSO) offices and provider contact centers responsible for furnishing services for providers located in Florida, Puerto Rico, and the U.S. Virgin Islands
Modified: 1/6/2012
First Coast Service Options’ (FCSO) Part B debt collection extended service telephone line hours of operation are changing.
Modified: 9/19/2010
This link provides access to the contacts database on the Centers for Medicare & Medicaid (CMS) Web site.
Modified: 5/26/2011
Effective June 7, 2011, the Part A Extended Service Line will handle all non-general inquiries.
Modified: 5/16/2011
Effective Wednesday, April 20, 2011, providers may submit emails to FCSO’s Part A customer service department to request a claim be returned to them.
Modified: 9/18/2010
Providers can use the forms on our new feedback page to submit comments regarding their interchange with various operational areas throughout First Coast Service Options Inc. and to submit comments related to this website and its functionality.
Modified: 1/20/2012
Need to know what information you should have on hand when calling FCSO? Be prepared when contacting us, by using this convenient inquiry checklist. [CMS IOM Pub. 100-09, Chapter 3, Section 30.1 and 30.5]
Modified: 1/27/2012
The FCSO Medicare contact centers will be closed for training on the dates and times outlined in this article.
